Vendor Experience: Receiving Payments

Built gives vendors a simple, secure, and free way to receive payments.

Understanding their experience helps you guide partners and keep project cash flow moving smoothly.

What you’ll learn:

• How vendors receive and accept payments in Built.
• How they connect their bank accounts securely to receive funds.
• How they track payment progress and view related lien waivers.

1. Vendors receive an email with subject line: “You have a pending payment for invoice #[Invoice Number].”
2. They click the blue Accept Payment button.
3. They log in or create a Built account (required to receive funds).
4. Their Receivables grid lists all pending and completed payments.
5. They click Accept Payment on the desired line item.
6. They connect their bank account using:
   • Plaid for instant verification, or
   • Manual entry with account and routing number (micro-deposit verification).
7. They track payment progress in real time as statuses update:
   • Payment Sent – Initiated by the payor.
   • Payment Accepted – Vendor has accepted payment; processing underway.
   • Payment Disbursed – Funds deposited to vendor’s bank.
8. If a lien waiver was required, vendors can download or view the signed waiver directly from their Receivables grid.

Why This Matters

• No Fees: Built digital payments are free for both payors and payees.
• Transparency: Vendors always know where their payment stands—no chasing checks or emails.
• Trust: Instant visibility builds stronger relationships and faster turnaround.

1. Remind vendors to open their payment email promptly after payments are sent.
2. Encourage Plaid connections for the fastest deposit experience.
3. Let vendors know they can log in anytime to view all payments and lien waivers.
4. Share the Vendor & Trade Partner Experience course for extra guidance.