Guiding Principles

Our Guiding Principles describe who we are and how we act. From our interactions with customers to the way we work with each other, these are what make Built unique.

• Think Bigger

  We pursue big problems that can change the world for the better and make our customers more successful. We stretch our imagination to find innovative ways to solve problems. We know that the best ideas and the greatest opportunities for Built haven’t been thought of yet.

• Obsess Over Customers

  Everything starts with the customer. We work hard to deeply understand their needs and spend every day striving to deliver disproportionate value. Our goal is to be viewed as their most important partner.

• Build Great Teams

  Leaders develop leaders. We work tirelessly to cultivate each individual’s greatest potential and strive to improve the performance of the team with every new hire.

• Work Smart;
  Work Fast

  Time is a precious resource—we use it wisely. We search for the smartest ways to solve problems to maximize impact in the shortest time possible. We take calculated risks, learn from our mistakes, and quickly pivot when proven wrong.

• Deliver Results

  We focus on outcomes over actions. A 1:1 “Say:Do” ratio is core to who we are and how we earn trust. We promptly communicate when commitments will be missed.

• Diversity Delivers

  We believe the best ideas and solutions result from a diverse team with diverse perspectives. We’re committed to assembling a team that shares this belief and creating an inclusive environment where Builters of all backgrounds and identities have opportunities to excel.

• Act Like An Owner

  When we identify problems, we don’t have a “that’s not my job” attitude. We either find the owner or take it on ourselves—always acting with integrity and never shying away from hard conversations. P.S. Owners do the dishes.

• Be Humble

  We leave our ego at the door. We respect our colleagues and eagerly seek candid feedback. We embrace passion and lead with trust, knowing that we’re all working to achieve the same audacious goals.

• Seek Excellence

  We relentlessly pursue excellence. Our customers and colleagues can expect the highest standards of performance in all we do.

• Push Onward

  We embrace the difficult. While a positive attitude and passion are imperative to solving complex problems, we believe what ultimately separates success from failure is often simply not giving up.

• Stay Curious

  We never stop searching for ways to improve ourselves, our teams, our processes, and our understanding of the problems our customers face. We challenge the status quo by asking why things work the way they do and then asking how they could work better.