Zack Bowden Built

Zack Bowden is Director of Operations at Built, where he leads the company’s broader operations organization. Since joining in 2021, he has led business operations and customer support, building measurement systems that turn data into decisions and scalable processes. His work includes launching Built’s payments operations function and designing AI and automation into operations from the outset. He also piloted agentic AI in Built’s support workflow to improve response times and first-contact resolution.
Before Built, Zack spent three and a half years at Uber Eats in restaurant operations, market launches, and strategic planning, and three years at Accenture leading workforce planning in London and Buenos Aires. He holds a BS in Business Administration from the University of Southern California and lives in Nashville. Outside work, he runs, travels, and gardens.