Survey Shows Importance of Online Experience for Managing Construction Loans

NASHVILLE, TN – July 28, 2025 — A new survey of 150 borrowers conducted by Built reveals that digital tools have become a key factor in lender selection. This survey shows that borrowers today expect seamless, technology-enabled experiences — and when lenders deliver, it shows up in stronger relationships and better business outcomes.

Borrowers Are Raising the Bar

According to the survey:

• 92% of borrowers now consider an online portal for managing budgets, draws, inspections, and documentation a basic requirement.
• 87% said Built improved their experience working with a lender.
• Borrowers are 26x more likely to prefer working with a lender that uses Built over one that doesn’t.
• And perhaps most telling, borrowers are nearly 3x more likely to choose a lender who uses Built. 52% say it influences their decision, while just 18% say it doesn’t.

“This data confirms what we’ve long believed,” said Scott Traina, General Manager of Built’s Lender business. “Borrowers want an intuitive online experience to manage their construction loan, and we’ve invested heavily to make that happen.” 

Traina added, “The data is clear: borrowers overwhelmingly expect a digital experience. When that experience goes beyond simple information digitization and saves them time and headaches via faster workflows and better lender collaboration, that is the sweet spot. That’s where we see borrowers biasing strongly towards lenders who use Built.” 

Real Borrowers Are Seeing the Difference

Borrowers report that working with lenders who use Built results in faster communication, greater transparency, and significant time savings—whether they’re using a dedicated portal or simply benefiting from streamlined lender-side operations.

“Built has only strengthened our relationship with lending partners. There’s no friction at all. I never once felt like we were being handed off to a third party. By implementing the Built platform, they’ve realistically saved me five to six hours a month that I used to spend reviewing draws and emailing lenders for updates. I truly hope every lender I work with starts using Built because it makes my life so much better,” said Ben Criswell, President of Eagle Development Group.

Built’s Borrower Portal Enhances Collaboration

For lenders looking to provide an even more connected experience, Built offers a Borrower Portal that brings both sides into a shared digital workspace. The portal makes it easier to manage inspections, draw approvals, and funding timelines—all in one place.

With more than 300 banks already using Built, including nearly half of the top 100 U.S. banks, momentum is accelerating. This latest research confirms what lenders and borrowers are experiencing every day: technology is reshaping expectations, and Built is leading the charge.

About Built
Built is transforming how business gets done in real estate and construction. Purpose-built for this complex, high-stakes industry, the Built platform powers over $100 billion in construction annually. More than 300 lenders, 46,000 owners and developers, and 32,000 contractors rely on Built to move capital faster, reduce risk, and make smarter, data-driven decisions. Backed by over 800 years of collective industry expertise, Built is where the real estate ecosystem connects, collaborates, and grows.

Learn more at getbuilt.com.