Dryden Neilson

Dryden Neilson is the Director of Implementations at Built, where she leads the team that takes lenders, developers, and general contractors from signed contract to live on the platform. Since joining in 2020, she has grown from Implementation Manager to Director, building the playbooks, stage gates, and AI-powered internal tools that make delivery predictable rather than hopeful. She works where product, engineering, and customer operations meet.

She came to fintech by way of the life sciences. After studying biomedical sciences at Auburn University, Dryden spent six years at Ramsey Solutions turning messy operational problems into repeatable systems and learning that most projects fail on unclear expectations long before they fail on software. She now applies that to implementation, where her mandate for the team is a single line: if a human does it twice, automate it once. She is based in Nashville and writes about implementation, AI-native operations, and what it takes to make new software pay off quickly.